Privacy Policy

Privacy PolicyEffective Date: 2.2.2025

At The Hot Room, we are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information from you when you engage with our services, such as booking a class, signing up for our newsletter, making a purchase, or interacting with our website. The types of personal information we may collect include: Name
Contact details (e.g., email address, phone number)
Payment information (e.g., credit card details)
Health information (if relevant for your fitness or wellness services)
Demographic information (e.g., age, gender)
Feedback or other communications
We will only collect personal information that is necessary for the purposes outlined in this Privacy Policy.

2. Use of Personal Information

We may use your personal information for the following purposes: To provide you with the services you have requested (e.g., booking classes, processing payments)
To communicate with you about your bookings, promotions, or new services
To improve our services and customer experience
To comply with legal and regulatory obligations
To send you marketing communications, where you have consented to receive them
If you no longer wish to receive marketing communications, you can unsubscribe at any time using the link provided in the email or by contacting us directly.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your personal information in the following circumstances: To third-party service providers who assist us in operating our business (e.g., payment processors, IT support, marketing partners)
To comply with legal or regulatory requirements
To protect the safety, property, or rights of The Hot Room, our customers, or others
All third-party service providers are required to protect your personal information in a manner consistent with this Privacy Policy and the Privacy Act 1988.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Personal information is stored securely, and we use industry-standard security measures to protect it.Despite our efforts, no data transmission over the internet or electronic storage method is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Access and Correction

You have the right to access the personal information we hold about you. If you believe that any of the information we hold is incorrect, incomplete, or outdated, you can request that we correct it. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

6.Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and provide a more personalized service.You can manage your cookie preferences through your browser settings. However, if you choose to disable cookies, some features of our website may not function properly.

7. Sensitive Information

We do not collect sensitive information unless it is necessary for our services. If we do collect sensitive information (such as health-related details), we will do so only with your consent and in compliance with applicable laws.

8. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us at the details below. We will investigate your concerns and work with you to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Effective Date."

10 Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

The Hot Room
Email: info@thehotroom.com.au
Website: www.thehotroom.com.au